Frequently asked questions.

What age group is Riri’s Children Playloft suitable for?
Our space is best suited for children aged 2 to 10 years old, but curious little ones of all ages are welcome — with the supervision of a caregiver. There’s something gentle and engaging for every stage of childhood.

Do adults and children need to wear socks?
Yes! We kindly ask all visitors to remove their shoes and wear socks inside our socks-only playloft. If you forget, we have socks available for purchase at the counter.

Is your playloft baby-friendly?
Absolutely. We have a soft baby play mat, a diaper-changing table, and a hot water dispenser for milk or meals. While strollers aren’t allowed inside the play area, there’s a stroller parking zone right outside.

Can I sit at the counter area without paying for the adult admission ticket since I’m not playing?
Our counter and seating areas are reserved for paying customers, as they are needed for families to manage bags, put on socks, feed their children, and take short breaks during play. To keep the experience fair and comfortable for everyone, all visitors (playing or accompanying) are required to pay the $8 admission.

Is the space wheelchair- or mobility-aid friendly?
Our ground floor (Wooden Toy Museum) is accessible. However, the mezzanine level (Mountain Summit camping site and Lights & Shadow Attic) is accessible by stairs only. If you have specific needs, do reach out—we’ll do our best to support your visit.

Can we host birthday parties or private events?
Yes! We love celebrating special days with you. We offer birthday party packages, preschool visits, K2 graduation events, and more. Drop us an email or WhatsApp and we’ll help customise the celebration.

If I cancel my party booking, can I get my deposit back?
Deposits are non-refundable, as we reserve the space exclusively for your celebration. Once a booking is confirmed, we turn away other enquiries and publicly announce the closure for that date. If your plans change, we’ll be happy to help reschedule your party to another available date.

Can I drop off my kids?
We are working on a programme where you can drop-off kids aged 4 and above and toilet-trained. Follow us on Instagram for updates on this!

Do you sell snacks or drinks?
We sell small snacks and beverages, for consumption at the counter area only, to keep our play spaces clean and safe.

Can I leave my child at the playloft?
All children must be accompanied by a caregiver at all times. We are not a drop-off facility, and your child’s safety and comfort are our top priority.

Are your toys cleaned regularly?
Yes, we take hygiene seriously. Toys are cleaned and sanitised daily, and high-touch surfaces are wiped down regularly throughout the day.

What should we bring?
Just your socks and sense of wonder. Everything else is provided for a day of gentle, joyful play.